Return Policy

Last updated: July 23, 2026

At Two Bears Boutique, we want you to be satisfied with your purchase. If something is not right, this policy explains how returns, refunds, and exchanges work.

Return window

You may request a return within 30 days of delivery. Requests made after this window may be declined or offered as store credit at our discretion.

Eligibility

To be eligible for a return, an item must be:

• In its original condition: unused, unworn, unwashed, and undamaged
• In the original packaging, with all tags, and accessories included
• Accompanied by proof of purchase (order number, receipt, or confirmation email)

Items we cannot accept

The following are final sale and cannot be returned:

• Personal care, intimate, or hygiene products once opened
• Custom, personalized, or made to order items
  
• Gift cards
• Clearance or final sale items, clearly marked at checkout

How to start a return

1. Contact us at 2bearsboutique@gmail.com with your order number and the reason for the return.
2. We will review your request within 2 business days and, if approved, send you shipping instructions.
3. Pack the item securely and ship the item to the address we provide. Items sent back without prior authorization may not be accepted.

Return shipping costs

• Change of mind: the customer is responsible for return shipping. Original shipping charges are not refundable.
• Our error, or a faulty item: we cover return shipping and will provide a prepaid label.
• We recommend a trackable shipping service. We are not responsible for items lost or damaged in transit back to us.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Depending on your bank or card issuer, the funds may take additional time to appear on your statement.

If a return does not meet the conditions above, we may decline the refund and return the item to you at your cost.

Exchanges

To exchange an item contact us at 2bearsboutique@gmail.com and we will arrange the exchange once the original is received. Exchanges are subject to stock availability.

Damaged, defective, or incorrect items

Inspect your order on arrival. If an item is damaged, defective, or not what you ordered, contact us within 5 days of delivery with your order number and photographs of the item and packaging. We will arrange a replacement, repair, or full refund, including shipping costs.

Restocking fee

We do not charge a restocking fee.

Late or missing refunds

If you have not received an approved refund after 10 business days, check with your bank or card issuer first, as processing times vary. If it still has not arrived, contact us at 2bearsboutique@gmail.com.

Contact us

Two Bears Boutique LLC * 2bearsboutique@gmail.com