Shipping Policy

Last updated: July 23, 2026

Thanks for shopping with Two Bears Boutique LLC. Here is everything you need to know about how and when your order gets to you.

Processing time

Orders are processed within 1 to 3 business days of purchase. Business days are Monday through Friday, excluding public holidays. Orders placed after 3:00 PM Mountain Time or on a weekend or holiday begin processing the next business day.

Processing time is separate from transit time. Your total wait is processing time plus the delivery estimate for the method you choose.

During sales, product launches, and the holiday season, processing may take longer. We will post a notice on the Site if that happens.

Where we ship

We ship to addresses within the United States, including Alaska, Hawaii, and US territories. We do not currently ship internationally.

We cannot ship to PO boxes. We cannot ship to APO, FPO, and DPO addresses. 

Shipping methods and cost

Available services and exact rates are calculated at checkout based on your delivery address and the weight of your order. All costs are shown in USD.

We ship with USPS / UPS / FedEx. The service options and any delivery estimate you see at checkout come directly from the carrier.

Transit times

What we commit to: we hand your order to the carrier within the processing time above. That part is on us and we hold to it.

What we cannot commit to: anything after that. Delivery estimates are the carrier's own projections, not guarantees from us, and they begin when the carrier collects the package rather than when you place your order.

We ship from Sundance, Wyoming or Spearfish, SD. Packages from here route through a regional sorting facility before continuing on, which can add a day or two compared with estimates from sellers in major metro areas. Winter weather across the mountain west, carrier staffing, and peak season volume all affect delivery times as well. These are outside our control, and we are not able to refund shipping charges for a carrier delay.

Most orders arrive within a week or so. We would rather set that expectation honestly than promise a specific day and miss it.

Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves us. Tracking can take up to 24 hours to show activity after the label is created, so an inactive number shortly after shipping is normal.

If your tracking has not updated in 5 business days, email us at 2bearsboutique@gmail.com with your order number and we will open an inquiry with the carrier.

Address accuracy

Please check your shipping address carefully at checkout. We are not responsible for orders delivered to an address you entered incorrectly.

If you spot a mistake, email 2bearsboutique@gmail.com immediately with your order number. We can usually correct an address before the order ships, but once it is with the carrier we cannot change it.

Packages returned to us as undeliverable will be refunded less the original shipping cost, or reshipped once you pay a new shipping charge.

Lost, stolen, or damaged packages

Damaged in transit. Inspect your order on arrival. If the item or its packaging arrived damaged, email 2bearsboutique@gmail.com within 5 days with your order number and photos of the item and the box. We will arrange a replacement or refund.

Marked delivered but missing. Check with anyone else at the address and around the property first, and give it 48 hours, since carriers occasionally scan a package as delivered before it arrives. If it still has not turned up, contact us and we will file a claim with the carrier and make it right.

Lost in transit. If tracking stops updating and the package does not arrive within 14 days of shipping, contact us and we will file a claim and send a replacement or refund.

Returns

For returns, exchanges, and refunds, see our Return Policy at [RETURN POLICY URL].

Questions

Two Bears Boutique LLC *  2bearsboutique@gmail.com